Privacy Policy

Vela Beauty Lab LLC (“Vela Beauty Lab,” “we,” “our,” or “us”) provides beauty, skincare, wellness, and non-invasive body contouring related services in Lafayette, California and through our website, forms, booking pages, advertising, text messages, emails, and related online platforms.

1. Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Identifiers: Name, phone number, email address, mailing address, and social media handle.
Commercial Information: Services purchased, appointment history, package details, and payment confirmations.
Health, Wellness, or Treatment-Related Information: Intake forms, contraindication information, goals, before/after photos if provided or authorized, and treatment notes.
Payment Information: Payment method details processed by third-party providers, financing confirmations, and transaction records.
Internet or Device Information: IP address, browser type, device identifiers, pages visited, ad interactions, and cookies.
Communications: Texts, emails, calls, form submissions, reviews, and direct messages.

2. How We Use Information

We use personal information to schedule appointments, provide services, evaluate treatment eligibility, process payments, communicate with you, send reminders and promotional messages where allowed, manage client records, improve our website and advertising, prevent fraud, comply with legal obligations, enforce policies, and protect the rights and safety of clients, staff, and our business.

3. How We Share Information

We may disclose personal information to service providers and contractors, including booking software, payment processors, financing platforms, email/SMS tools, website hosting providers, analytics providers, advertising platforms, professional advisors, insurers, legal authorities when required, and successors in the event of a business transaction.

We do not knowingly sell personal information for money. Some website analytics or advertising activities may be considered “sharing” under California law when they involve cross-context behavioral advertising. You may opt out as described below.

4. Cookies, Analytics, and Advertising

Our website and landing pages may use cookies, pixels, tags, and similar technologies to make the site work, measure performance, understand visitor behavior, and improve advertising. Your browser may allow you to block or delete cookies. We also endeavor to honor recognized opt-out preference signals, such as Global Privacy Control, when legally required and technically feasible.

5. California Privacy Rights

California residents may have the right to request access to personal information, request correction of inaccurate information, request deletion, request portability, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

To make a request, contact us using the information below. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law and with appropriate proof of authority.

Do Not Sell or Share My Personal Information

Vela Beauty Lab does not knowingly sell personal information for money. To opt out of any activity that may be considered “sharing” under California law, email us with the subject line “Do Not Sell or Share Request.”

6. Email and SMS Communications

By submitting your contact information, you may receive appointment updates, reminders, and promotional communications from us. You can opt out of marketing texts by replying STOP, and you can unsubscribe from marketing emails using the unsubscribe link where available. Transactional or appointment-related messages may still be sent where permitted.

7. Photos, Reviews, and Testimonials

We will only use identifiable client photos, reviews, testimonials, or social media content for marketing when we have appropriate permission or when you voluntarily provide public content that we are legally permitted to use. You may contact us to request removal of marketing materials featuring you.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will delete it as required by law.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Terms of Service

These Terms of Service (“Terms”) govern your use of Vela Beauty Lab’s website, forms, communications, appointments, and services. By booking an appointment, purchasing a service or package, submitting a form, or using our website, you agree to these Terms.

1. Services

Vela Beauty Lab offers beauty, skincare, wellness, and non-invasive body contouring related services. Services are not a substitute for medical care, diagnosis, or treatment. Results vary from person to person and are not guaranteed.

2. Eligibility and Client Responsibility

You agree to provide accurate and complete information on intake forms and to disclose any health conditions, medications, procedures, pregnancy status, implants, allergies, sensitivities, or other information that may affect service eligibility. We reserve the right to refuse or discontinue services when appropriate for safety, legal, or business reasons.

3. Appointments, Cancellations, and No-Shows

Appointments are subject to availability. We may require deposits, completed forms, or confirmations before appointments. Vela Beauty Lab may enforce cancellation, rescheduling, late arrival, no-show, and forfeiture policies as disclosed at booking, on forms, or in written communications.

4. Payments, Packages, and Refunds

Payment is due as stated at checkout, booking, or in your service agreement. Packages, promotions, and prepaid services are subject to the terms disclosed at purchase. Unless otherwise required by law or stated in writing, purchases may be non-refundable. Unused services may be subject to expiration dates, transfer restrictions, or credit policies as disclosed.

5. Results and Aftercare

You understand that aesthetic and body contouring services require consistency, adherence to aftercare recommendations, and individualized treatment planning. Results vary based on lifestyle, hydration, treatment area, body response, appointment consistency, and other factors. Dissatisfaction based on subjective expectations does not guarantee a refund.

6. Website and Communications

You agree not to misuse our website, forms, booking systems, or communications. By submitting your phone number or email, you authorize us to contact you about appointments, inquiries, service updates, and promotional offers where permitted. You may opt out of marketing texts by replying STOP.

7. Intellectual Property

All website content, branding, graphics, text, photos, videos, service descriptions, and materials are owned by or licensed to Vela Beauty Lab and may not be copied, reproduced, distributed, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Vela Beauty Lab is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website, communications, appointments, or services. Nothing in these Terms limits rights that cannot be limited under applicable law.

9. Changes to These Terms

We may update these Terms from time to time. The effective date above reflects the latest version.

Privacy Policy & Terms of Service